Privacy Policy

01Who We Are

Elea Travel Ltd ("Elea", "we", "us", "our") is a private safari intelligence firm. We design and arrange bespoke journeys across East Africa for private clients. For all privacy matters, contact us at: privacy@elea.travel

02Scope of This Policy

This Privacy Policy explains how Elea Travel Ltd collects, uses, stores, and protects your personal data when you:

• Visit and interact with our website at elea.travel
• Submit a journey enquiry through our Begin form
• Subscribe to our Hadithi dispatch
• Communicate with us by email or any other channel

This policy applies to all individuals whose personal data we process, including prospective clients, confirmed clients, and dispatch subscribers. It is compliant with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the UK GDPR where applicable.

03What Data We Collect

3.1 Journey Enquiry Data

When you submit a journey enquiry, we collect:

• Your name and country of residence
• Who will be travelling and group composition
• Preferred travel dates and duration
• Your interests, experience level, and journey aspirations
• Indicative investment level
• Any additional information you choose to share

3.2 Communication Data

When you contact us, we retain records of that communication including your email address and the content of your messages.

3.3 Dispatch Subscription Data

If you subscribe to Hadithi, our field dispatch, we collect your email address solely for the purpose of sending you dispatches.

3.4 Website Usage Data

We may collect standard technical data such as IP address, browser type, and pages visited through analytics tools. This data is aggregated and not used to identify individuals.

04How We Use Your Data

• To prepare and deliver a personalised safari proposal in response to your enquiry
• To communicate with you throughout the journey planning and booking process
• To send you Hadithi dispatches, where you have subscribed
• To manage our client relationships and improve our service
• To comply with legal obligations

05Legal Basis for Processing

• Contract performance — to fulfil our obligations in preparing your proposal and arranging your journey
• Legitimate interests — to manage client communications and improve our service, where this does not override your rights
• Consent — for Hadithi dispatch subscriptions. You may withdraw consent at any time
• Legal obligation — where required by applicable law

06How Long We Keep Your Data

• Active enquiry and client data: for the duration of the relationship and seven years thereafter
• Dispatch subscriber data: until you unsubscribe
• Website technical data: up to 26 months in aggregated form

07Who We Share Your Data With

We do not sell or rent your personal data. We may share it with:

• Trusted service providers who assist us in delivering our service (e.g. email platforms, CRM tools), bound by data processing agreements
• Lodge and safari operators, strictly as necessary to arrange your journey and only with your knowledge
• Legal or regulatory authorities, where required by law

08International Data Transfers

As we operate across East Africa and serve clients globally, your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

09Your Rights

Under GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data, subject to legal obligations
• Right to restriction — to request that we limit how we use your data
• Right to portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — at any time, for processing based on consent

To exercise any of these rights, please contact us at privacy@elea.travel. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

10Cookies

Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies without your explicit consent. A cookie notice will give you control over non-essential cookies where applicable.

11Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our systems are hosted on reputable cloud infrastructure with industry-standard security practices.

12Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this document will reflect the most recent revision. We will notify active clients of material changes by email.

13Contact

Elea Travel Ltd
privacy@elea.travel
elea.travel

Elea Travel Ltd · Privacy Policy · v1.0 · June 2026